These Terms and Conditions (“T&C”) apply to all bookings made with Ease Green. By making a booking, you agree to these T&Cs.
If you have any questions or concerns, please contact us before confirming your booking.
Terms & Conditions for 10% Off First Booking
The discount is only valid for locations within a 5km radius of Perth City.
A minimum booking of 3 hours is required to qualify for the discount.
The offer does not apply to Essential Ease services.
The discount is for new customers only and applies to their first booking.
Cannot be combined with any other promotions or discounts.
Ease Green reserves the right to modify or cancel this offer at any time.
For bookings or inquiries, send us an Email ✨
Booking Details
Your booking is only confirmed when you provide the following details: full name, mobile number, email address, physical address, parking instructions, and access instructions.
Availability
Our availability is subject to constant change.
Extra Services
Please inform us of any extra services you require before making the booking. This will help us prepare better for the job and estimate the time the cleaning will take. There are no extra cost.
Estimated Price
We can give you an estimated price based on the size of the property and requirements. However, please note that we cannot guarantee the exact number of hours the cleaning will take. If you have a maximum budget, please inform us, and we will specify any limitations in the service.
Time-Based Cleaning & Expectations
At Ease Green, we put care and attention into every clean, and we want to ensure the best results for you. If you book a set amount of time, but our team advises that it may not be enough to cover your entire home, we kindly ask for your understanding.
In these cases, we’re happy to focus on your priority areas so you get the most out of your clean. Our team works mindfully, and we want to ensure they have the space to do their best work without feeling rushed.
We completely understand that everyone has different budgets, and we’re here to make things easy for you. We simply ask that we work together to create a plan that keeps both your home and our service experience in harmony.
Cancellation Policy
We require at least 48 hours notice to cancel the service. Failing to do so will result in a last-minute cancellation fee of $50. If the cleaner has already driven to your property and the cleaning is suddenly cancelled, an extra call-out fee of $20 will be charged on top of the $50 fee ($70 total).
Assigned Cleaner
We cannot guarantee the same cleaner for every appointment. We will send the name of your assigned cleaner in a text reminder of your booking. We send out one cleaner per appointment.
Communication Guidelines
To ensure the best service and avoid any confusion, all communication regarding cleaning should be directed through our admin team. This helps maintain clear and consistent information across the board.
We have a system in place that allows our cleaning team to access all relevant details about your cleaning, so there’s no need for additional communication outside of the admin. This helps us stay organized and ensures everyone is on the same page.
Thank you for your understanding and for helping us provide the best possible experience!
Monthly Cleaning
For regular monthly bookings, the service is categorized as a deep cleaning due to the longer interval between services. The Ease Living package is only available for weekly or fortnightly bookings, as these are considered regular maintenance cleanings, not deep cleans.
Monthly bookings require a fixed schedule with the same day and time each month. This helps us streamline our scheduling and ensure consistency in service delivery.
Access to Property
Please ensure that someone is at home to let the cleaner in. Otherwise, the key must be left close to your property in a safe place, and we need to receive clear instructions on how to find the key. We recommend using a safe lockbox with a code. Ease will not be responsible for any key losses if the key is left in a place that is easily accessible to others, such as under the doormat or meter box.
Waiting Time
There will be an extra charge for waiting time of more than 30 minutes if the client fails to arrive on time to let the cleaner in.
Unwanted Items
We are not responsible for taking any unwanted items, rubbish, or green waste with us. We do not provide decluttering services, but we can help you with general tidying up. We also do not clean pet litter.
Client Responsibilities & Equipment Use
To maintain the integrity of Ease Green’s holistic and eco-conscious cleaning approach, we kindly ask all clients to adhere to the following:
Client-Provided Equipment:
All clients are required to provide basic cleaning equipment at the property, including (but not limited to) a vacuum cleaner, mop, bucket, broom, and dustpan. This ensures hygiene, consistency, and safety in the cleaning process.Eco-Friendly Cleaning Products:
Our team will bring and use only our own eco-friendly, non-toxic cleaning products. These products are carefully selected to support your wellbeing and create a clean, harmonious space in alignment with our wellness values.No Use of Cleaner’s Personal Equipment:
To maintain fairness, hygiene, and the standard of service, our cleaners are not permitted to use their own vacuum or mop at any property. This policy helps manage expectations across all clients and supports our sustainable practice.We appreciate your understanding and cooperation in helping us deliver our services with care, consistency, and integrity.
Window and Oven Cleaning
We are not specialists in window cleaning and cannot clean high or hard-to-reach windows. However, we are happy to clean windows that are accessible and pose minimal risk.
For oven cleaning, we use natural, eco-friendly products. Please note that our service focuses on thorough cleaning but will not restore a heavily rusted oven to a brand-new condition which not suitable for End-lease Cleans.
Refusal to Provide Service
Our cleaners or office team may refuse to provide service if the property or circumstances are deemed unsafe, if certain areas are difficult to access, or if the job requires heavy lifting or the use of specific tools or products provided by the client. For safety reasons, we also cannot provide services where the cleaner is required to work without footwear.
Additional Costs
Additional costs may apply if your suburb is located far from the CBD. If there is no free parking available, parking fees will be added to your invoice.
Payment
Payment must be made by transfer or direct debit. The payment details will be emailed on the invoice after every cleaning appointment. Payment needs to be processed within the due date to avoid additional fees with Invoice number as a reference. The invoice number must be written in the reference while making payment. We no longer accept cash payments at this stage.
Satisfaction Guarantee
If you are not satisfied with the cleaning service provided by our company, we offer a guarantee that our cleaners will return to complete the cleaning at no extra charge, subject to the following conditions:
– The cleaner was given sufficient time to complete the job, based on our minimum cleaning time.
– You must notify us by email within 12 hours of the completion of the cleaning service, providing feedback and attaching relevant pictures.
– The complaints raised must relate to tasks that are included in our Checklist or were agreed upon during the booking process.
– The complaints raised must relate to cleaning issues, and not to any renovation-related matters.
Service Quality
While we make every effort to ensure a consistently high standard of cleaning service, please note that there may be slight variations in service quality from appointment to appointment. Factors such as the condition of the property and the individual cleaning style of the cleaner may contribute to these differences. It is important to remember that our service is performed by human labour and therefore variations in quality may occur.